All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
Location: West London Salary: £70,000-£80,000 Contract: Fixed Term Contract Sector: Self Storage - Self Storage experience is essential We are recruiting for an experienced Head of Operations / Project Director to lead the operational set-up and launch of a brand-new self-storage facility in West London. This is a senior, hands-on role with full responsibility for taking the business from its current development phase through to opening and early-stage operation. The successful candidate will ideally have direct experience within the self-storage sector and demonstrable involvement in opening or launching new facilities .
The Role
You will take ownership of the operational set-up of the facility, working closely with the CEO, development team, contractors and key stakeholders to ensure the site is fully operational and customer-ready for launch. Key responsibilities will include: Leading the full pre-opening and operational set-up programme Developing the operational model, processes and procedures Creating and managing the project plan, milestones and key dependencies Implementing self-storage management systems and operational technology Supporting the set-up of access control, CCTV, alarms and security processes Establishing the full customer journey from enquiry through to move-in and move-out Recruiting, onboarding and training the opening team Developing staffing structures, job descriptions and training programmes Establishing sales processes, pricing, promotions and commercial procedures Creating KPIs covering enquiries, conversion, occupancy, revenue and retention Coordinating suppliers, contractors and professional advisers Ensuring all Health & Safety, compliance and operational procedures are in place Testing all systems, processes and customer journeys before launch Leading the opening of the facility and supporting the initial trading period Providing a structured handover to the permanent operational team once the site is established
About You
We are particularly interested in speaking with candidates who have: Proven experience within the self-storage industry Direct involvement in opening, launching and setting up new self-storage facilities Experience at Area Manager, Regional Manager, Head of Operations, Project Manager or Project Director level Strong knowledge of self-storage operations and the customer journey Experience recruiting and building operational teams Strong commercial and sales understanding Experience implementing systems and operational processes Strong project management and organisational skills Experience managing multiple stakeholders, suppliers and contractors A hands-on approach and the ability to work comfortably within a start-up environment The confidence to operate independently and work directly with senior leadership Experience with self-storage management software, access control systems and pre-opening sales activity would be particularly advantageous. xrexnqw
What's on Offer
£70,000-£80,000 basic salary Fixed-term appointment covering the set-up, opening and initial operational phase Significant autonomy and ownership Direct exposure to the CEO and senior stakeholders Opportunity to shape the operational model of a brand-new business High-profile project within the growing UK self-storage sector This is a rare opportunity for an experienced self-storage professional to take genuine ownership of a new venture and build the operation from the ground up. If you have experience taking a self-storage facility from development through to opening and would like to discuss the opportunity confidentially, please apply or get in touch. BBBH37534
