Excited to grow your career? We value our talented employees and encourage you to grow your career within HL. If you think you can bring your skills and experience to this role, then please apply now. Role Level: 5 Our Operations team plays a central role in the business, placing the client at the heart of every interaction while serving as the first line of defence against money laundering activities. Working alongside the Financial Crime Advisory and AML Screening Teams, we are responsible for KYC (Know Your Client) procedures, carrying out CDD (Customer Due Diligence) protocols to verify/reverify individual clients and entities. By utilising internal systems, our operations team ensures strict adherence to regulatory compliance. Our colleagues pride themselves on maintaining the highest standards of accuracy in all our processes. If you are driven to succeed, have a willingness to learn and like to be challenged on a daily basis then please read on!

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
What you'll be doing
Processing client AML documents with accuracy and care.
Assisting with the onboarding and verification of clients.
Facilitating the verification of individual clients and complex entities
Acting as an intermediary between clients and HLs second line of defence (Financial Crime Compliance)
Understanding and adhering to the relevant policies, controls, regulatory rules such as CDD.
Communicating with our Clients in a variety of ways depending on preference, such as via letter, email or secure message.
Delivering a uniquely personalised service by listening to needs, resolving first time, and ensuring the right outcome for the client and HL.
Recognising and escalating appropriately where there is an issue or concern.
Supporting the team's risk and control activities to ensure good client outcomes and risk management culture.
Working collaboratively with other teams within the business and external companies.
About you
Displays exceptional attention to detail
Experience working in financial services, customer services or administrative role.
Proven ability to work to a high accuracy and service.
Excellent interpersonal, organisation and communication skills.
Proactive and driven, taking ownership.
Highly computer literate and competent in Microsoft Office.
Ability to work under pressure.
A strong desire to learn and have a holistic understanding of a process or issue. xrexnqw
Proven track record in concern for and adherence to regulatory requirement
Able to identify and support vulnerable clients.
Interview process
Competency based interview conducted online (through Microsoft Teams)
Working Schedule
Monday to Friday, 7.5 hours per day between 8.30am - 5:00pm. 37.5 hours a week
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