Senior Planner - Social Housing Repairs & Maintenance
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. Based in Luton Full-Time, Permanent Salary: £34,000 - £37,000 per annum Here at Howells Solutions, we are working with a leading Social Housing contractor to recruit an experienced and highly organised Senior Planner to join their Repairs & Maintenance team, based in their office in Luton. This is a full-time, permanent position offering a competitive salary for an experienced Planner with a strong background in scheduling and coordinating mobile workforces . The role would suit someone with excellent technical planning skills who is confident managing complex workloads, prioritising appointments and ensuring operatives are scheduled efficiently.
The Role
As a Senior Planner, you will play a key role in the effective planning and scheduling of repairs and maintenance works, ensuring jobs are allocated to the most appropriate operatives and completed within agreed timescales. This is a hands-on, technical planning role , with a strong focus on scheduling, resource allocation and the day-to-day coordination of a mobile workforce. You will manage a busy and constantly changing workload, making informed scheduling decisions to maximise operative productivity and ensure customers receive a timely and effective service. You will work closely with operatives, supervisors, customers and internal teams to resolve scheduling issues, manage changes and ensure the smooth delivery of repairs and maintenance works.
Key Responsibilities
Planning and scheduling repairs and maintenance works for a large mobile workforce
Managing a high-volume and constantly changing workload
Allocating jobs to operatives based on location, skills, availability and priority
Maximising operative productivity and minimising travel time and downtime
Monitoring outstanding and overdue works and taking proactive action to resolve issues
Rescheduling appointments and reallocating work where required
Liaising with operatives and internal teams to resolve scheduling and operational issues
Ensuring appointments and works are scheduled in line with contractual and customer requirements
Using planning and scheduling systems to maintain accurate records and monitor performance
Supporting the resolution of customer queries and complaints where these relate to scheduling and appointments
Identifying opportunities to improve planning processes, efficiency and customer service
Key Criteria
Strong previous experience in planning and scheduling a mobile workforce
Experience within Social Housing Repairs & Maintenance
Strong understanding of scheduling, resource allocation and workforce optimisation
Experience working in a high-volume repairs, maintenance, FM or similar operational environment
Excellent organisational skills with the ability to prioritise competing demands
Confident making decisions xrexnqw quickly in a fast-paced environment
Strong IT skills and experience using planning/scheduling software
Excellent attention to detail and ability to maintain accurate records
Strong communication skills with the ability to liaise effectively with operatives, customers and internal teams
Ability to troubleshoot scheduling issues and find practical solutions
A proactive approach with a strong focus on delivering an efficient service
This is a great opportunity for an experienced Planner looking to take the next step in their career, with a competitive salary reflecting the technical planning and scheduling expertise required for the role. If you have a strong background in social housing repairs planning, scheduling or coordinating a mobile workforce and are looking for a role where your technical planning skills are genuinely valued, we'd love to hear from you. For more information and your chance of securing this role, please apply online now!
