Senior HR Business Partner Reports to: Head of HRLocation: Hybrid (min of 2 days per week on TP site if within reasonable travelling distance), WAH can be consideredSalary: £38,000 per annumHours: 37.5 hours per week.Contract : Temporary (Maternity Cover -  9 Months)  Role Overview Whilst building & maintaining effective relationships with key stakeholders (internal & external), the Senior HR Business Partner will work proactively with the Heads of HR to develop & deliver the full range of HR initiatives. You will be accountable to the Heads of HR in terms of driving & fulfilling strategic objectives in line with the national HR Strategy. You will work with key partners across a region to ensure that the employee culture is fully aligned to TP DNA. The Senior HR Business Partner will contribute to ensuring consistency in the development & roll out of HR policies & procedures. What are we looking for? The Senior HR Business Partner will be commercially minded and will be an intensely passionate and proactive Senior HR Business Partner, a professional with a solid background of being able to operate in a fast paced, truly employee, client & customer centric environment. You will have the ability to operate as a broad generalist, setting the commercial &  non-bureaucratic standard, when it comes to practical & pragmatic HR application. You will have the determination tenacity, self-motivation, passion & focus on delivering outstanding results through leading people practices. As a strong Senior HR Business Partner you will be confident to use your strong influencing &  negotiating skills to contribute to a successful impact across the business. You will possess excellent interpersonal skills, with the ability to build effective and sustainable relationships, at all levels. The Senior HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting HRBPs, employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. The Senior HR Business Partner will take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. Key Tasks/Responsibilities Specific objectives and deliverables will be agreed as part of your role and development review process, the points below are a summary of your main duties and responsibilities. Proactively lead, coach and mentor HR Business Partners (HRBP) in the provision of an effective business partnering service across the businessSupports the HR function as a whole in shaping the People Strategy and delivering its objectivesAct as senior point of contact and subject matter expert on complex employment cases and projects and provide HR related advice across the generalist range of the roleProvide a superior level of practical advice, guidance and support to HRBPs, employees and managers across the full spectrum of Employee Relations disciplines including: grievance, disciplinary, absence management, performance management and employee wellbeing and support. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approachesSupport the implementation of the company’s people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a people culturePartner and coach HRBPs and managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resourcesProactively lead, manage and successfully deliver complex cross functional people projects across the organisation within specific timeframesCollaborates, actively participates, and delivers HR initiatives and projects across the business, sometimes supporting outside of your normal business areaAssist in the review, development and successful implementation of progressive people policies, processes and plans to drive continuous engagement and embed a people culture across the organisationLead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purposeUtilise people data and analytics (including operational performance, quality, absence, attrition, andengagement levels), to measure trends and patterns to influence the effectiveness of our people policies and plans to help drive continuous improvements and increase performance. The Senior HR Business Partner will work in conjunction with the VPs/ Directors of Delivery to ensure company objectives are metWrite and present formal reports up to and including Executive level as required in relation to specialist and generalist subject areasLead and assist organisation transformation and change programmes, including restructuring, redundancy consultation, variation of contracts and TUPE transfersDevelop and maintain strong relationships across a broad range of stakeholders, including directors, managers, employees and trade unionsSupports cyclical HR review activities such as Annual Pay Reviews, policy reviews, document reviews, and others as directedContributes to the development of HR policies, and ensures local management teams are fully educated in these and able to effectively interpret and apply them in practiceAttends internal and external meetings as required to represent the HR functionProvides essential support to the Head of HR Business Partnering as needed and cover periods of annual leave etcChampions the automation and streamlining of HR practices to ensure optimum efficiency can be maintained without compromising delivery of service Continually identifies new opportunities to add value to local and wider business areaTo be responsible for own and HRBPs professional and personal development and takes steps to keep knowledge up to date of new HR concepts, thought leadership and best practice approaches in HR and employee relations, as well as keeping close to employment & case law updates, developments, risksAdopts the Teleperformance management ethos of “Support First, Manage Later” when giving advice and support to ensure all employees receive ample help and encouragement to succeed, before management steps are taken to resolve any problems with performance, behaviours, and attendanceMaintains open and honest channels of communication at all levels across your area to ensure employees and managers can approach you for advice, raise concerns and develop solutions to problemsLeads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interactionSupports a working culture which is built on embracing diversity, respect and positivity, and a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practicesComplies at all times with Company policies, the Equality Act, Employment Rights Act and others (and any equivalent legislation covering Northern Ireland and Republic of Ireland if required) and the General Data Protection Regulations in the undertaking of any HR activitiesResponsible for own (and that of your teams where applicable) health, safety and welfare as well as being mindful of the wider team and surrounding colleagues. Attends training as directed by your line manager or the wider business. Upholds and applies the relevant policies and procedures to provide a safe working environment. Challenges/reports unsafe practices where required and supports the team and overall business to deliver health & safety needs in the workplace.Other duties as assigned What are we looking for?Formal qualification in a HR-related area, such as: Certificate in Human Resource Practice, or Degree in HR Management, or similarOR equivalent experienceMembership of CIPD, or similar, is preferableUp to date employment law knowledge for UK and Northern Ireland is essential. Work ExperienceMust be currently in an HR Business Partner role for the last consecutive 2 years in a contact centre environmentMust reside in UK and eligible to work in the UK Special CertificationsLean Six Sigma certification at Yellow Belt level, preferred Technical SkillsComprehensive computer skillsProficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and Google Docs.Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or other in-house equivalents About Us We are part of a global organisation operating across more than 50 countries, supporting customers in more than 66 languages and dialects on behalf of some of the world's leading brands. Across the UK, we operate from multiple locations and provide a diverse range of customer experience and contact centre solutions. Our success is driven by our people. Their passion, expertise and commitment enable us to deliver outstanding customer experiences while helping our clients achieve their strategic goals.  #LI-CW1