Gigged AI is an On demand talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a Transformation Consultant / Project Manager – Service Delivery (COO Function) - Outside IR35 within one of our clients. All proposals will be reviewed on the Gigged AI platform. In order to send a proposal please head to app.gigged.a i and create a free talent profile and apply to the role directly All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager. In order to send a proposal please follow the below steps head to app.gigged.ai and create a free talent profile once signed in, follow this link to the project - https://app.gigged.ai/find-a-gig/4qe0Zq7jQl8 you will now see a 'submit proposal' button please fill this in (intro, relevant experience, and attach CV to this) Start Date: ASAP Duration: Estimated 4–6 months Location: Milton Keynes or Basingstoke, in office with some remote working (e.g. Mondays and Fridays) IR35 Status: Outside IR35 Day Rate: £550-650 per day Who the Person Will Work With Reporting to the Transformation Lead, who is leading the transformation, and working closely with the PMO Supporting key business owners - in particular the Chief Operating Officer (COO) and their team - in detailed design and implementation Objective of the Role Support key business owners, in particular the COO and their team, in the detailed design and implementation of the transformation. Background Required Experience in a technology managed services environment, particularly in infrastructure and/or service desk, in one or more of the following: Owned or transformed service delivery ITIL process design and implementation Worked as a hands-on project manager or consultant in service delivery COO Scope The COO's scope encompasses: Service Desk Service Delivery Management Client Reporting Service Excellence / Process Improvement Transition, Transformation and Client Adoption (for new clients) Project Management (with existing clients) Scope of the Work The scope of the work will include aspects such as: Identification of issues and opportunities, together with implementing them Definition and execution of ITIL processes Establishment of sustainable, best-practice processes and practices across the COO's scope Detailed design and execution of changes to service desk operations, based on HALO, to bring KPIs and key measures to industry best practice Definition and execution of key metrics / reporting Identification and implementation of AI opportunities Support as required for CTO and CIO functions Qualities Required Hands-on Able to adapt to the evolving needs of this rapidly growing client An ally to support the COO and their team — without doing all the work for them, as they need to own the change Builds positive relationships with various stakeholders, working to create momentum, consensus and ownership Delivers messages in a clear, authoritative and constructive manner, in what is a friendly though busy environment