Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities. The Role At Veeva, our CRM Customer Success Managers (CSMs) are strategic consultants - not traditional account managers. Combining life sciences industry experience with technical aptitude, you will collaborate with internal product, support, sales, services, and business consulting teams to help clients maximize their Veeva investments. In this role, CSMs influence change and drive progress for Veeva’s most strategic customers using a data-driven and consultative approach. What You’ll Do Engage proactively with customers and maintain a clear understanding of their initiatives and goals, success criteria, milestones, and culture Align with key stakeholders across Commercial and Medical to establish a stronger CRM management program Educate customers about our CRM products, services, and operating model Evaluate how customers manage their Veeva CRM investment and identify efficiency and effectiveness gains Demonstrate CRM capabilities including use-cases, best practices, challenges, and how to address known gaps Act as product team liaison to bring back customer captured intelligence and help influence the Veeva product roadmap Guide customers on best practices to optimize the consumption of Veeva releases (e.g. governance and change management) Influence and drive change within customer organizations Requirements 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience (delivery/implementation) Proven track record as a strategic, trusted advisor to customers having the ability to influence change Ability to interpret, articulate, and present complex customer concepts to varying audiences (Business and IT) Strong ability to process, analyze, and interpret customer information, such as product utilization data and customer requirements Self-starter who is able to own the ongoing success of customer assignments Ability to travel up to 15% Based in Europe (with ability to work across time-zones) Nice to Have Life Sciences industry expertise (Biotechnology, Pharmaceutical, and/or Medical Device and Diagnostics) Experience with Veeva Vault or CRM implementations in heavily-regulated industries (e.g., finance/banking, oil/energy, chemicals, agriculture/food products) CRM Program management Perks and Benefits Medical, dental, vision, and basic life insurance Flexible PTO and company paid holidays Retirement programs Maternity