Description About Deskpro Deskpro is a leading provider of helpdesk software, offering an omnichannel customer support platform that empowers organisations to manage their customer communications efficiently. With a robust set of tools, Deskpro helps businesses deliver exceptional support experiences across multiple channels, including email, chat, voice, and social media. Our platform is highly customisable and integrates seamlessly with a wide range of third-party applications, making it the preferred choice for teams worldwide. About the role We're looking for a Commercial, customer-focused Customer Success Manager to own a high-volume portfolio of UK structured lighter-touch cadences for scaled accounts Owning renewals for your book, reviewing risk and working closely with the Director of Customer Success to mitigate Monitoring health indicators and acting on early warning signs Acting as the primary point of contact and trusted partner for your customers Collaborating cross-functionally with Product, Support, Solutions and Marketing What we're looking for 2–3 years in a B2B SaaS Customer Success Manager or Account Management role, with some exposure to renewal, retention, or upsell targets Demonstrated ability to own a high-volume book of business; assessing risk and growth opportunities efficiently Ability to confidently engage with technical decision-makers and translate complex product capabilities into strategic business value Comfortable working towards commercial targets, with a genuine interest in driving growth and expansion in your accounts Experience running QBRs, success planning, and structured cadences at scale; comfortable owning an entire region solo, with strong personal organisation and prioritisation skills to match Comfortable working remotely with strong self-direction - this role requires managing your own schedule and priorities without daily in-person oversight Benefits Why join Deskpro? £70k OTE; made up of base, uncapped commission and a quarterly-paid retention bonus Employee equity scheme 25 days holiday + UK Bank Holidays Remote-first working, with access to our Wimbledon HQ Personal development budget BUPA Private Healthcare Pension scheme
