Apply below after reading through all the details and supporting information regarding this job opportunity. The Product Manager is responsible for the successful development, delivery, performance, and continuous improvement of the Legal Portfolio. The role acts as the voice of the customer, translating customer needs, business priorities, data insights, and market opportunities into a clear and prioritised product backlog and roadmap. Working closely with engineering, design, commercial, marketing, and customer-facing teams, this role ensures that solutions deliver measurable customer and business value while maintaining high standards of quality, usability, performance, and compliance. The role also leverages AI-enabled capabilities and tools to enhance product outcomes, accelerate discovery, and improve decision-making. This role is advertised as a Birmingham hybrid position. However, we are committed to supporting internal mobility and will consider applications from colleagues with existing alternative working arrangements on a case-by-case basis. Own and manage the product backlog end to end, leads sprint plans, backlog grooming, and release planning. Ensure features, enhancements, defects, technical debt, and risks are effectively prioritised to maximise customer and business value. Lead customer discovery activities, including customer interviews, feedback analysis, research, and insight gathering to identify user needs and opportunities. Act as the primary voice of the customer, ensuring customer insights directly influence product decisions and priorities. Define requirements, acceptance criteria, and success measures for product features and releases. Facilitate sprint planning, backlog refinement, release planning, and cross-functional delivery activities with engineering teams. Own, maintain and effectively communicates the product roadmap, making informed decisions on sequencing, priorities, and trade-offs. Partner with UX and design colleagues to create intuitive, customer-centred experiences and ensure solutions meet usability and quality standards. Define, track, analyse, and report on product performance metrics against pre-defined success measures. Build and interpret product dashboard and use data to drive continuous improvement and validate decisions. Setting clear measures for success for features and releases Serve as the product expert, deeply understanding and able to provide guidance on product capabilities, technical architecture, limitations, and dependencies. Build strong stakeholder relationships and manage competing priorities across engineering, commercial, operational, customer, and partner groups. Contribute to product launches and go-to-market activities, ensuring readiness across commercial, marketing, and customer-facing teams. Maintain ownership of product health, including quality, performance, security, compliance, technical debt, and ongoing lifecycle management Strong understanding of modern product management methodologies, agile delivery practices, and product lifecycle management. Good understanding of the legal sector and workflows within that sector Knowledge of customer discovery techniques, user research methods, and customer-centred product development. Understands and applies AI capabilities and prompt engineering to improve the quality of outputs in day-to-day work. Practical understanding of UX principles and the relationship between user experience and product success. Understanding of product metrics, analytics, performance measurement, and data-driven decision making. Awareness of commercial drivers, including revenue growth, retention, customer value, and product profitability. Understanding and experience of AI-enabled technologies, product applications of AI, and responsible AI principles. Knowledge of market analysis, competitive positioning, and emerging technology trends. Please note, This vacancy will remain open until 25 August 2026. Interviews will be scheduled shortly after the closing date, so we encourage interested colleagues to submit their application as early as possible. All applicants must have the legal right to work in the UK at the time of application. Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Pension with 5% matched company contributions Life assurance worth 4x your salary from day one Free financial planning session with the option to engage in more tailored financial coaching. Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and our client will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover, Health Assessment, Gym Membership We are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.
Our client is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.
Our secure, scalable platform, including our client AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.
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