About the Role
Capital One UK is looking for a Principal Associate Process Manager to join its Customer Fulfilment Process Management Team, focusing on payments and customer fulfilment. You will drive end-to-end process excellence, proactively mitigate risk and lead complex problem-solving initiatives to deliver improvements aligned with business goals. This permanent role is listed in Mansfield, Nottinghamshire, while the role details reference Trent House in Nottingham; the working location should be confirmed during the application process.
Key Responsibilities
- Manage and improve end-to-end processes across payments and customer fulfilment.
- Identify process risks and drive action to mitigate them proactively.
- Lead complex problem-solving initiatives, investigating root causes and developing practical solutions.
- Deliver process improvements that support business goals and customer outcomes.
- Work with relevant teams and stakeholders to implement changes and assess their effectiveness.
What You'll Need
- Experience in process management and delivering operational improvements.
- Strong analytical and problem-solving skills, with the ability to tackle complex process challenges.
- A risk-aware approach to reviewing processes and identifying appropriate controls.
- The ability to work collaboratively with stakeholders and influence change.
- An understanding of payments or customer fulfilment processes, with a focus on reliable customer outcomes.
What's on Offer
- A salary of £45,827.
- A permanent position with Capital One UK.
- The opportunity to take ownership of meaningful process improvements within customer fulfilment.
- A role combining process management, risk mitigation and complex problem-solving.
How to Apply
Apply through this listing, highlighting your experience in process management, risk mitigation and delivering measurable improvements.