About the Role
Capital One UK is looking for an experienced Process Manager to join its Customer Fulfilment Process Management Team at Senior Associate level. You will drive end-to-end process excellence, proactively mitigate risk and optimise supplier performance to deliver exceptional customer outcomes. Your focus will include customer communications and card issuance processes. The listing specifies Derby, Derbyshire, while the role information references Trent House in Nottingham; the working location should be confirmed during the application process.
Key Responsibilities
- Manage and improve end-to-end customer fulfilment processes, with a focus on quality and customer outcomes.
- Oversee processes supporting customer communications and card issuance.
- Identify operational risks and drive actions to mitigate them.
- Monitor supplier performance and work with suppliers to address issues and improve delivery.
- Collaborate with internal stakeholders to identify opportunities for process improvement and implement changes.
What You'll Need
- Established experience in process management, with the ability to take ownership of end-to-end processes.
- A strong understanding of operational risk and practical approaches to managing it.
- Experience monitoring and improving supplier performance.
- Analytical and problem-solving skills to identify issues and deliver process improvements.
- Clear communication and stakeholder management skills, alongside a customer-focused approach.
- Relevant knowledge of customer fulfilment, customer communications or card issuance processes.
What's on Offer
- A salary of £46,543 per annum.
- A permanent position with Capital One UK.
- A Senior Associate-level opportunity within the Customer Fulfilment Process Management Team.
- The opportunity to influence process performance and improve customer outcomes.
How to Apply
Apply through this listing, highlighting your experience in process management, risk mitigation and supplier performance improvement.