Role Overview We are seeking a capable and commercially minded Ocean Freight Import Operator to join our growing Birmingham team. This is not a purely operational role — we are looking for someone who understands the commercial impact of their decisions, takes ownership of shipments end-to-end, and contributes to profitability, efficiency, and customer retention. We will strictly only consider candidates with minimum 3 years of experiences handling Ocean Import operations. Key Responsibilities Operations - Manage end-to-end ocean import shipments (FCL & LCL) - Liaise with overseas agents for pre-alerts, documentation, and updates - Coordinate customs clearance, delivery, and final mile logistics - Work with shipping lines, hauliers, and warehouses - Proactively manage delays, issues, and service disruptions - Maintain accurate job costing and shipment records Commercial & Cost Control - Ensure shipments are handled in a cost-efficient and profitable manner - Check supplier invoices and protect agreed buy rates - Raise accurate customer invoices and maintain margin control - Identify opportunities to add value or upsell services - Challenge supplier costs where commercially beneficial Customer Service & Relationship Management - Act as a key point of contact for customers - Deliver high levels of proactive communication and service - Build strong relationships to support client retention - Handle queries and issues with a solutions-driven approach Compliance & Documentation - Ensure full compliance with UK import and customs regulations - Manage shipping documentation (B/L, invoices, declarations) - Maintain accuracy to avoid delays, penalties, or additional costs Skills & Experience - Minimum 3–5 years' experience in ocean freight, preferably in imports - Strong understanding of FCL & LCL processes - Commercial awareness with a focus on profitability and cost control - Good system skills - Ability to handle multiple shipments under pressure - Customs clearance (CS) import knowledge is advantageous, but not essential Working Hours & Benefits - Hours: 8:00am – 5:00pm - Lunch: 30-minute break - Holiday: 20 days annual leave + bank holidays TPBN1_UKTJ