Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below. Leicestershire area/Hybrid Up to £35k Do you want to work in a customer focussed environment, building relationships with customers, and offer a first-class service? Our client is a mortgage and savings specialist, and they have a fantastic opportunity for experienced arrears professional, to join their servicing team. The role will be focussing on speaking to customers who have found themselves in financial difficulty and coming to a resolution that benefits both the customer and our client. The role will also gain you exposure to more complex lending/arrears, such as commercial portfolios and interest only lending, as our client is happy to train the successful individual in these areas. Duties will include: · Rehabilitation of customers to reduce the number of Recoveries/Repossessions. · To ensure efficient processes and procedures are in place to monitor and address mortgage arrears and forbearance. · To ensure there are monitoring processes and control on interest only mortgage repayment strategies (including commercial loans) · To ensure there are monitoring processes and control on mortgages due to expire and those have expired. · To identity, pay attention and adapt to the needs of customers and colleagues with characteristics of vulnerability · Quality of book – Identify areas of potential risk through gap analysis · Liaise with Solicitors and Estate Agents with regards to repossessing a property taking the process through to sale completion
The successful candidate will possess: · Previous Mortgage Arrears experience. · Confident approach to speaking with customers regarding their financial difficulties. · Experience with more specialised lending would be highly desirable. xrexnqw Along with a competitive salary, our client offers a hybrid approach to the working week, with 2 days on site and the remainder working remotely. Fantastic employee benefits too! If this sounds like your next role, we would love to hear from you.
