HVAC Service Manager Package – HVAC Service Manager • Basic Salary: £65,000 – £70,000 per annum (DOE) + Bonus • Company Vehicle or Car Allowance + Fuel Card • Full-Time, Permanent Position • Location: Watford Company Overview – HVAC Service Manager Our client is a well-established and growing HVAC and mechanical services business, delivering servicing, maintenance and technical support across a portfolio of commercial sites. Due to continued growth, they are looking for an experienced and capable HVAC Service Manager to take responsibility for a portfolio of sites, leading a team of engineers and ensuring the efficient delivery of planned, reactive and remedial works. This is a varied role combining technical support, team management, customer relationships, commercial responsibilities and day-to-day service operations, making it an excellent opportunity for an experienced HVAC professional looking to take the next step in their career. HVAC Service Manager – Role and Responsibilities • Manage a portfolio of sites, providing support across all HVAC equipment while managing a team of field-based engineers • Lead the service team, providing guidance and support on operational and technical issues • Oversee the maintenance, servicing and repair of HVAC equipment and coordinate the service team accordingly • Resolve customer issues, problems and complaints, proactively addressing them to ensure they are concluded in a timely manner • Identify potential technical or operational issues proactively and provide effective solutions • Act as the key escalation point for technical queries from engineers and clients • Support the sales team with all service and technical-related enquiries • Prepare accurate and high-quality quotations and proposals for service, remedial and replacement works • Review engineer reports, service worksheets and job sheets to ensure works have been completed correctly and identify any additional requirements • Prepare, issue and chase quotations through to completion • Order parts and coordinate the delivery of materials required for service and repair works • Manage and coordinate the booking in of parts and ensure engineers have the correct equipment and materials required • Manage the engineers' queries and provide technical and operational support • Manage the engineers' diaries, scheduling and allocation of works to ensure efficient resource utilisation • Manage and participate in the on-call rota • Attend client meetings and manage client KPIs, service levels and performance • Prepare and review RAMS to ensure works are carried out safely and in accordance with company procedures • Ensure effective refrigerant management and compliance across the service operation • Support P&L reviews and management sign-off processes • Manage the warehouse, ensuring stock, parts and equipment are correctly organised and available when required • Monitor service performance, KPIs and operational activity, reporting into senior management • Build and maintain strong relationships with clients, engineers and internal teams HVAC Service Manager – Skills and Experience Required • Strong background within the HVAC or Mechanical Services industry • Previous experience managing or leading a team of HVAC engineers • Strong technical understanding of HVAC equipment and mechanical building services • Experience managing a portfolio of commercial sites and service contracts • Experience across planned preventative maintenance, reactive maintenance and remedial works • Strong understanding of engineer reports, service worksheets, RAMS and technical documentation • Experience preparing and managing quotations and proposals • Commercially aware with an understanding of P&L and service profitability • Excellent customer service and relationship management skills • Strong organisational skills with the ability to manage engineers, diaries, parts and multiple sites simultaneously • Confident dealing with escalated customer queries, complaints and technical issues • Good understanding of refrigerant management and relevant compliance requirements • Excellent communication and leadership skills • Full UK driving licence (Essential) • Positive, proactive approach with strong problem-solving abilities Benefits of this HVAC Service Manager Position • £65,000 – £70,000 basic salary (DOE) • Performance-related bonus • Company vehicle or car allowance + fuel card • Excellent overtime opportunities • 25 days annual leave + bank holidays • Pension scheme • Fully funded training and development opportunities • Travel pay and business expenses covered • Opportunity to work across a varied portfolio of commercial HVAC sites • Clear progression opportunities within a growing organisation Please send in your CV to be considered for this role. 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