Inclusion is one of our core values. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Service Delivery Manager 40 hours per week We have an opportunity for a Service Delivery Manager to join our South East team, to lead a team of 15 to 20 multi trade operatives, who are carrying out day to day repairs and maintenance within the Essex region. In this role, you will be inspecting properties when they become vacant and identifying repair and refurbishment requirements, managing a team of operatives, and coordinating the delivery of a high quality and cost effective service that responds to customer, organisational and financial needs. The role of Service Delivery Manager will include: Ensure the effective management of the field engineers and technicians, to ensure that the correct level of suitably trained and experienced resources are available / on-site to meet the requirements of the associated statutory legislation such as Building Safety and compliance requirements at all times Manage the delivery of all our field-based works on behalf of Property Services to support performance delivery, audit and compliance of legislation, to include regular monthly audits, checking of all aspects of documentation and physical remedial works for both self-delivery and subcontract works Support, monitor and review constantly, both self and sub-contractor delivery and performance, and as required review Risk Assessments and produce site specific written scheme to ensure a robust maintenance regime is loaded onto the business systems Provide technical support to the field engineers and assist in improving business efficiency without compromising compliance Support the review of weekly engineers paperwork exceptions escalated by audits, and associated statutory certification for content, quality and compliance to mitigate any risk and maximise opportunity Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications Make recommendations to both the Health and Safety and Property Services teams on improvements to systems and mitigate any H&S or Business critical risks To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to: ILM membership (The Institute of Leadership) and NVQ Level 3 in a core trade subject, or currently undertaking the qualification. Copies and CSCS cards will not be accepted Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment Ability to extract and interrogate data from computer systems Excellent interpersonal and customer care skills In order to drive a company vehicle, drivers must hold a full valid UK driving licence We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: ~ 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £43,921 per annum (rising to £46,232 per annum after 12 months, subject to satisfactory performance) View the job profile (if the link is unavailable please visit the Sanctuary careers website) If you are applying internally, don't forget to use your internal careers account to submit your application. If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - propertyservices.We work closely with the Home Office in order to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity. Consulting, Service Manager, Manager, Service, Customer Service, Management