About the Role
Staycity Group is looking for a Guest Services Manager - Nights to join Wilde in Edinburgh City Centre on a permanent basis. Wilde is a growing aparthotel operator with properties across major European cities. In this night-time management role, you will help deliver a welcoming guest experience and support the smooth running of the aparthotel overnight.
Key Responsibilities
- Oversee overnight guest services, maintaining a professional and welcoming environment.
- Support the night team in responding to guest enquiries, requests and concerns.
- Manage overnight arrivals and departures, ensuring clear communication and accurate records.
- Handle guest issues calmly and escalate matters appropriately when needed.
- Follow safety and security procedures and respond appropriately to overnight incidents.
- Provide clear handovers to the daytime team, highlighting outstanding tasks and guest requirements.
What You'll Need
- Experience in hospitality, guest services or a similar customer-facing environment.
- The ability to lead and support colleagues during overnight operations.
- Strong communication skills and a helpful, guest-focused approach.
- Confidence resolving problems and making sound decisions independently.
- Good organisational skills and attention to detail when handling records and handovers.
- Availability to work night shifts in Edinburgh City Centre.
What's on Offer
- A salary of £47,999.
- A permanent Guest Services Manager position working nights.
- An Edinburgh City Centre location.
- The opportunity to join Wilde, part of Staycity Group, as its European aparthotel portfolio grows.
How to Apply
Apply through this listing to express your interest, highlighting your relevant guest services experience and suitability for an overnight management role.