About the Role
Park Plaza London Waterloo is looking for a Guest Relations Manager to help deliver a hotel experience tailored to each guest’s individual needs. Based at the 494-bedroom hotel in Waterloo, South East London, you will be a friendly and approachable presence for guests throughout their stay. Your focus will be on guiding the guest relations team to deliver attentive, personalised service that goes beyond a warm welcome.
Key Responsibilities
- Guide the guest relations team in delivering consistently high standards of service.
- Welcome guests and build positive relationships, taking time to understand their preferences and needs.
- Respond to guest enquiries, requests and concerns with professionalism and care.
- Work closely with other hotel teams to provide a smooth and coordinated guest experience.
- Use guest feedback to identify opportunities to improve service and satisfaction.
What You'll Need
- Experience in guest relations, front-of-house service or a similar hospitality role.
- The ability to support and motivate a team to deliver excellent guest service.
- Strong communication skills and a friendly, professional manner.
- A thoughtful approach to resolving concerns and handling sensitive situations.
- Good organisational skills, attention to detail and the ability to manage competing guest requests.
What's on Offer
- A salary of £30,000.
- A permanent role at Park Plaza London Waterloo.
- The opportunity to lead personalised guest service in a 494-bedroom London hotel.
- A guest-facing management position with scope to make a positive difference to each stay.
How to Apply
Apply through this listing to join Park Plaza London Waterloo as Guest Relations Manager. Highlight your relevant hospitality experience and your approach to delivering exceptional guest service.