About the Role
Join Teleperformance as a Fraud Specialist on its Lloyds Banking Group campaign, supporting customers through inbound enquiries within the Fraud Team. You will work in a fast-paced contact centre environment, combining helpful customer service with a careful approach to sensitive banking matters. This is a permanent opportunity with a stated start date of November 2026. The listing is associated with Hamilton, South Lanarkshire, but the role is described as office-based in Glasgow, so please confirm the work location when applying.
Key Responsibilities
- Handle inbound customer enquiries relating to fraud concerns.
- Listen carefully to customers, gather relevant information and explain the next steps clearly.
- Follow agreed procedures when reviewing enquiries and escalating issues for further support.
- Maintain accurate records of customer interactions and actions taken.
- Handle personal and financial information securely and confidentially.
- Work with colleagues to deliver consistent customer service in a busy contact centre.
What You'll Need
- Clear communication skills and a customer-focused approach.
- Empathy and patience when supporting customers with sensitive concerns.
- Strong attention to detail when gathering information and maintaining records.
- The ability to follow procedures and handle confidential information responsibly.
- Confidence working in a fast-paced, office-based customer service environment.
What's on Offer
- A permanent role with Teleperformance.
- The opportunity to support customers on the Lloyds Banking Group fraud campaign.
- An office-based position within a dedicated Fraud Team.
- A stated November 2026 start date.
- Salary to be confirmed: the listing shows £34,881, while the role details quote basic pay of up to £28,500 depending on experience, with on-target earnings of £29,500.
How to Apply
Apply through this listing, highlighting your relevant customer service experience and suitability for handling sensitive fraud enquiries. Please confirm the salary and Glasgow office location during the application process.