Overview: Working alongside our client, an established high profile global manufacturer and supplier of injection moulding machinery and bespoke automation, to source a site-based Service Hotline Engineer. Benefits: Profit share bonus scheme 25 days holiday plus bank hols Extra day off for your birthday Private medical insurance Life assurance Long term service awards Employee assistance programme PerkBox Critical illness insurance Group income protection insurance Dental insurance Travel insurance Good pension scheme Death in service benefit Private healthcare Remit: Exceptional opportunity to join a leading organisation within CNC machine tools and factory automation, offering a permanent position with excellent opportunities for technical development and career progression The successful Field Service Engineer will provide field-based technical support to customers across the UK and Ireland, primarily supporting CNC machine tools This position will suit an experienced CNC Service Engineer with strong mechanical and electrical fault-finding skills and a background in servicing, maintaining and repairing industrial machine tools This is an excellent opportunity for an experienced engineer looking to further develop their technical expertise across a wider range of CNC machinery and automation systems Role: In the role of Field Service Engineer, you will diagnose and repair faults on CNC machine tools and associated equipment at customer sites You will Install, commission, service and maintain CNC machine tools in line with established company guidelines You will be required to Diagnose and resolve mechanical, electrical, pneumatic, hydraulic and software-related issues Complete machine inspections, adjustments, geometry checks and component replacements Provide technical support to customers to maximise machine uptime and minimise production downtime Liaise with internal teams to source parts and assist with the resolution of complex technical faults Support a range of CNC machine tools and automation equipment as required Provide customers with guidance and training on machine operation, maintenance and safety Complete accurate service reports detailing work completed, parts used and any outstanding actions Maintain accurate service histories and record time, travel and parts usage through internal ERP systems Build and maintain strong customer relationships through professional and responsive technical support Identify opportunities for additional service, spare parts and training requirements Ensure compliance with company and customer health, safety and environmental requirements, including RAMS, permits, isolation and site access procedures Maintain and develop technical knowledge of CNC controls, machine tools and automation systems Travel throughout the UK and Ireland, including overnight stays, occasional out-of-hours work and overseas travel where required Contribute to service utilisation, customer satisfaction and wider service-related KPIs Experience Requirements: Minimum 4 years' field service experience within the CNC machine tool or industrial equipment sector Proven experience servicing, maintaining and repairing CNC machine tools Strong mechanical and electrical fault-finding skills Technical qualification in a relevant engineering discipline such as BTEC, City & Guilds, NVQ or equivalent industry experience Experience with CNC controls would be advantageous, although training will be provided Strong understanding of industrial machinery, controls and associated systems Strong analytical, diagnostic and problem-solving skills Excellent communication and customer service skills Self-motivated and able to work independently in a field-based environment Full UK Driving Licence Willingness to travel throughout the UK and Ireland, including overnight stays and occasional overseas travel Ability and drive to develop technical expertise across a wider range of products and systems Key Words: “Field Service Engineer”, “Service Engineer”, “CNC Service Engineer”, “CNC Engineer”, “Field Engineer”, “Maintenance Engineer”, “Installation Engineer”, “Commissioning Engineer”, “CNC Machine Tools”, “CNC Machinery”, “Machine Tools”, “Industrial Machinery”, “Automation”, “Electrical Fault Finding”, “Mechanical Fault Finding”, “CNC Controls” FOOTER Due to the sheer volume of applications we receive we will only contact successful applications that meet the requirements of our client job brief. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful. For all UK job positions work seekers must be eligible to work and live in the UK Sierra 57 Consult – Technical Engineering & Manufacturing Recruitment Specialist – Plastics, Packaging & Precision Engineering “Sierra 57 Consult Ltd are acting as an Employment Agency in relation to this vacancy. In compliance with the new regulations (April 2004) in place under the Employment Agencies Act, Sierra 57 Consult will require proof of identification. A current copy of a passport, driving license, ID card or NI card will be required as part of the registration process. Email copies are acceptable”. Sierra 57 Consult has been designed to project manage the mechanics of all aspects concerning the recruitment processes, implementing a simple and succinct method for targeting and introducing bona fide and skilled candidates to reputable clients and potential employers. If this advertised position does not interest you, please consider our other opportunities by sending your updated CV outlining your achievements and your personal requisites, i.e. salary, location, job roles. Please just Google “Sierra 57” & register with us. TPBN1_UKTJ
