Director of Tenant Services Location: Long Stratton, Norfolk – Hybrid Salary: £102,000 Contract: Permanent Hours: 37.5 Hours Per Week We are recruiting an experienced Director of Tenant Services on behalf of our client, a social housing provider committed to delivering excellent services for tenants and communities. Reporting to the Chief Operating Officer and joining the Senior Leadership Team, you will provide strategic leadership across Housing, Independent Living, Service Charges, Rent and Income . This is an opportunity to shape services, develop strong leadership teams and drive improvements that make a meaningful difference to residents. Key Responsibilities Lead the Tenant Services strategy, delivering effective, customer-focused landlord services. Manage and develop Heads of Service, building accountability and supporting teams through change. Ensure compliance with housing regulation, Consumer Standards and safeguarding requirements. Oversee complex housing management matters, including anti-social behaviour, domestic abuse, tenancy fraud and tenancy sustainment. Lead service improvements using performance data, tenant feedback, complaints and Ombudsman findings. Provide clear reporting and assurance to the Executive Team and Board on performance, compliance and risk. Oversee service charges, rent and income, ensuring transparency, financial sustainability and value for money. Build effective relationships with tenants, colleagues, partners and external stakeholders. About You Substantial senior leadership or director-level experience within housing or a comparable regulated environment. A proven record of delivering strategy, improving customer services and leading organisational change. Strong knowledge of social housing regulation, Consumer Standards, safeguarding and Ombudsman expectations. Experience managing significant budgets, governance, risk and service charge oversight. Confidence working with Executive Teams, Boards and Committees. An inclusive leadership style, excellent communication skills and a commitment to improving tenant outcomes. A degree or equivalent professional qualification, or significant demonstrable director-level experience. CIH Level 5 or above , or the ability to achieve this within an agreed period. You must be able to travel flexibly to attend sites and external meetings. The role is subject to a Basic DBS check . Apply Now Please submit your CV for consideration if you have the leadership experience and commitment to shape excellent housing services. TPBN1_UKTJ