SBA are currently supporting our Central Government client who are seeking a Deputy Director of Digital Standards and Inclusive Design on an initial 3 month contract.

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Location: Manchester (hybrid)
Responsibilities of the role:
Be a visionary Deputy Director of Digital Standards and Inclusive Design to lead and incubate ideas that drive end-to-end service journey transformation within the public sector, with a particular focus on digital and technology standards, accessibility and inclusive design. This role is pivotal in shaping the future of digital government, ensuring seamless, proactive, and experience-centred public service delivery.
Work across departmental boundaries, setting the strategic direction for end-to-end service transformation, including modernising service and digital standards into a more coherent framework, and improving accessibility across public sector services, collaborating with a wide range of stakeholders to identify and pilot innovative solutions, ways of working and operating models, which include compliance, that demonstrate best practices for a world-leading digital government.
Develop and incubate innovative ideas that drive comprehensive service transformation across government, including through evolution of the digital Service Standard, accessibility and inclusive design work.
Identify and seize opportunities to enhance public service delivery from an end to end perspective, including through AI-enabled solutions.
Pilot new concepts to demonstrate effective and efficient public service models.
Develop the means by which we set standards for and measure the quality and accessibility of digital government services.
Monitor a portfolio of products, service standards, accessibility and transformation initiatives through to delivery.
Skills and experience required:
A visionary and creative thinking with the ability to build, inspire and lead diverse teams and a broad range of stakeholders at all levels and across the whole of the public sector.
Experience as a thought leader on the role of service design, service standards, accessibility and work openly to communicate their approach and drive adoption of best practice.
Experience of being a strong, visible and vocal leader for digital government, setting the tone, culture and standard for ways of working, be data led, and promote a culture of experimentation and continuous improvement.
Experience to build, lead and motivate a team of digital, data, accessibility, standards and research specialists building a progressive and inclusive culture.
A strong understanding of end-to-end service delivery and user experience design and ideally experience and a passion for accessible and inclusive design.
Demonstrated ability to incubate and pilot innovative ideas within a complex organisational landscape. xrexnqw
Exceptional collaboration and partnership-building, communication and interpersonal skills.
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