About the Role
Join Teleperformance as a Customer Service Specialist supporting the Lloyds Banking Group Personal Banking campaign. This is an inbound customer service role in a fast-paced contact centre, helping customers with their personal banking enquiries. The position is full-time and permanent, working 40 hours per week, and is office-based in Glasgow rather than the Carluke location shown on this listing.
Key Responsibilities
- Handle inbound calls from personal banking customers in a professional and helpful manner.
- Listen carefully to customer enquiries and provide clear, relevant guidance.
- Work towards resolving queries, referring more complex matters to the appropriate team when needed.
- Maintain accurate records of customer interactions.
- Follow relevant procedures when handling personal and financial information.
- Contribute to a positive customer experience within a busy contact centre team.
What You'll Need
- Clear communication skills and a confident, courteous telephone manner.
- A customer-focused approach, with patience and empathy when supporting people.
- Good attention to detail and a responsible approach to confidential information.
- Confidence using computer systems to find information and record enquiries.
- The ability to stay organised in a fast-paced environment.
- Availability to work 40 hours per week in an office-based role in Glasgow.
What's on Offer
- A full-time, permanent position with Teleperformance.
- The opportunity to support customers on the Lloyds Banking Group Personal Banking campaign.
- Ongoing start dates.
- The role description states a salary of £26,436.80, while the listing shows £41,696. Please confirm the applicable salary during the application process.
How to Apply
Apply through this listing to express your interest in the Customer Service Specialist role. Please confirm the salary, working pattern and Glasgow office location during the recruitment process.