About the Role
Join EE as a part-time Customer Service Representative in a customer-focused sales role. If you’re outgoing, energetic and enjoy talking to people, this could be an opportunity to put your communication skills to work. The listing is associated with Pontyclun, Rhondda Cynon Taff, while the role details specify EE’s Merthyr Tydfil Contact Centre, so please confirm the working location when applying.
Key Responsibilities
- Talk with customers to understand their needs and help them explore suitable options.
- Explain products and services clearly, supporting customers in making informed choices.
- Provide friendly, helpful service and respond to customer questions.
- Identify sales opportunities through positive, needs-led conversations.
- Work with colleagues to deliver a consistent customer experience.
What You'll Need
- An outgoing personality and an enthusiastic approach to speaking with customers.
- Clear communication skills and the ability to listen carefully.
- A customer-focused approach and an interest in sales.
- Transferable customer service skills; experience in retail or hospitality could be useful.
- Availability to work the advertised evening and Saturday shift pattern.
What's on Offer
- A part-time contract advertised at 20 hours per week.
- A listed salary of £27,114; please confirm the applicable part-time pay and whether this figure is full-time equivalent.
- Advertised shifts of Wednesday, Thursday and Friday, 4:15pm–9:00pm, and Saturday, 10:00am–5:30pm, with Monday, Tuesday and Sunday off. Confirm paid hours and break arrangements when applying.
- An opportunity to bring your people skills to a contact centre sales role with EE.
How to Apply
Apply through this listing, highlighting your customer service experience, communication skills and interest in sales. Please confirm the working location, salary basis and shift arrangements during the application process.