About the Role
Join EE as a part-time Customer Service Advisor in a sales-focused role, speaking with customers and helping them explore options that suit their needs. If you’re outgoing, energetic and enjoy talking to people, this could be a great next step from retail, hospitality or another customer-facing role. The listing is advertised in Pontypool, Torfaen, Wales, while the role details identify EE’s Merthyr Tydfil Contact Centre; please confirm the working location when applying.
Key Responsibilities
- Speak with customers to understand their needs and interests.
- Explain relevant EE products and services clearly and confidently.
- Identify sales opportunities and recommend suitable options.
- Answer customer questions in a friendly, helpful and professional manner.
- Contribute to a positive customer experience and support the wider team.
What You'll Need
- An outgoing personality and enthusiasm for speaking with people.
- Strong communication and listening skills.
- A customer-focused approach and an interest in sales.
- Customer-facing experience, such as retail or hospitality, would be useful.
- Availability to work the advertised evening and Saturday shifts.
What's on Offer
- An advertised salary of £26,288; please confirm the applicable part-time pay and whether this figure is pro rata.
- A part-time contract advertised as 20 hours per week.
- Listed shifts of Wednesday, Thursday and Friday, 4:15pm–9:00pm, and Saturday, 10:00am–5:30pm, with Monday, Tuesday and Sunday off. Paid hours and break arrangements should be confirmed when applying.
- An opportunity to bring your customer service skills into a sales-focused contact centre role with EE.
How to Apply
Apply through this listing to express your interest. Highlight your customer-facing experience, enthusiasm for sales and availability for the advertised shifts.