About the Role
Residential Management Group (RMG) is recruiting Customer Service Advisors to join its growing Customer Service Contact Centre in Northwich, Cheshire. As one of the UK's largest property management companies, RMG has a portfolio spanning over 156,000 households. In this full-time role, you will become the voice of RMG, helping customers and building positive relationships as part of a friendly, supportive team.
Key Responsibilities
- Respond to customer enquiries in a professional, friendly and helpful manner.
- Listen carefully to customers, understand their concerns and provide clear guidance.
- Build rapport with customers and represent RMG positively in every interaction.
- Keep accurate records of enquiries and the actions taken to resolve them.
- Work with colleagues to resolve queries and refer more complex matters to the appropriate team.
What You'll Need
- Confident communication skills and the ability to build rapport with a range of customers.
- A customer-focused approach, with patience, empathy and a willingness to help.
- Good organisational skills and attention to detail when handling enquiries.
- A practical approach to problem-solving and the ability to remain calm when addressing concerns.
- The ability to work collaboratively as part of a contact centre team.
What's on Offer
- A salary of £26,310 per year.
- A full-time role based in Northwich, Cheshire.
- A friendly working environment with established, supportive customer service colleagues.
- The opportunity to join a growing contact centre within a major UK property management company.
How to Apply
If you enjoy helping customers and building positive relationships, apply through this listing to join RMG's Customer Service team.