About the Role
Join Teleperformance as a Customer Expert – NBS Fraud in Kilmarnock, East Ayrshire, on a permanent contract. You will take inbound calls on behalf of Nationwide, helping banking customers with fraud-related enquiries and delivering an outstanding customer experience. The stated start date is 26 October 2026.
Key Responsibilities
- Handle inbound calls from Nationwide customers with care and professionalism.
- Listen to customers’ concerns and provide clear guidance on their enquiries.
- Follow relevant procedures when supporting customers with fraud-related matters.
- Record customer interactions accurately and handle sensitive information responsibly.
- Refer enquiries requiring further support to the appropriate team.
What You'll Need
- A minimum of six months’ contact centre or telephony experience.
- Clear verbal communication skills and a professional telephone manner.
- A customer-focused approach, with patience and empathy when discussing sensitive concerns.
- Attention to detail and the ability to follow processes accurately.
- A commitment to confidentiality when handling customer and banking information.
What's on Offer
- A permanent customer services role based in Kilmarnock, East Ayrshire.
- The opportunity to support Nationwide customers as part of Teleperformance.
- A stated start date of 26 October 2026.
- The listing gives a salary of £35,662, while the role description quotes £26,436.80. Please confirm the applicable salary during recruitment.
How to Apply
Apply through this listing and upload a copy of your CV when requested. Make sure your application clearly demonstrates at least six months’ contact centre or telephony experience.