About the Role
Join Teleperformance as a Customer Expert – NBS Fraud in Kilmarnock, East Ayrshire, supporting customers on behalf of Nationwide. In this permanent customer services role, you will take inbound calls and help customers with fraud-related enquiries. You will bring care, professionalism and a commitment to delivering an outstanding customer experience to every conversation.
Key Responsibilities
- Handle inbound calls from Nationwide customers about fraud-related concerns.
- Listen carefully, ask relevant questions and provide clear guidance on next steps.
- Follow agreed procedures when handling sensitive customer and account information.
- Keep accurate records of customer conversations and actions taken.
- Escalate enquiries requiring further investigation or specialist support.
- Maintain a calm, reassuring and professional approach throughout each call.
What You'll Need
- A minimum of six months’ contact centre or telephony experience.
- Clear communication skills and a confident, helpful telephone manner.
- Empathy and patience when supporting customers with potentially worrying concerns.
- Attention to detail and the ability to follow processes accurately.
- A responsible approach to handling confidential information.
- A commitment to providing excellent customer service.
What's on Offer
- A permanent role with Teleperformance in Kilmarnock.
- The opportunity to support customers of Nationwide in a fraud-focused customer service role.
- A stated start date of 26 October 2026.
- Salary to be confirmed during recruitment, as the listing includes differing figures.
How to Apply
Apply through this listing and upload a copy of your CV when requested. Make sure your application clearly highlights your contact centre or telephony experience.