About the Role
Join EE as a full-time Contact Centre Agent in a sales-focused role, working 37.5 hours per week. If you’re outgoing, energetic and enjoy talking to people, this could be a great next step from retail, hospitality or another customer-facing role. The listing is advertised for Pontyclun, Rhondda Cynon Taff, while the role description identifies EE’s Merthyr Tydfil Contact Centre, so please confirm the working location when applying.
Key Responsibilities
- Speak with customers to understand their needs and interests.
- Explain relevant EE products and services clearly, helping customers make informed choices.
- Identify sales opportunities through friendly, customer-focused conversations.
- Respond to customer questions professionally and confidently.
- Work with colleagues to support sales activity and deliver a positive customer experience.
What You'll Need
- An outgoing personality and enthusiasm for speaking with people.
- Strong communication and listening skills.
- A customer-focused approach and the confidence to build rapport.
- Motivation to work in sales and take on a new challenge.
- Customer-facing experience, such as retail or hospitality, would be useful.
What's on Offer
- An advertised salary of £25,581.
- A full-time role working 37.5 hours per week.
- The opportunity to build on your customer service skills in a sales environment.
- A team of colleagues who share an enthusiasm for talking to customers.
How to Apply
Apply through this listing to express your interest in joining EE. Highlight your customer-facing experience and what you would bring to a sales-focused contact centre role.