Our client is a UK digital technology and software consultancy.
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. Join our client and Shape the Future Were problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether were transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, youll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger. JobSpecificationdescription: As aClient Support Executive at our client , you will work as part of a large global team supporting our successful cloud-based Smart Product Suite,across our world-wide Client-base. You will work co-operatively with colleagues to understand customer requirements, and with the guidance from more Senior Consultants, help provide Customer value-add service fromthe SmartProduct Suite. Your role will involve: Helping to on-board and provide Business-as-Usual Support to our Customers using the Smart Product Suite.
Providingsupport to ourcustomers as part of theour client Smart Gold Service, enablingourcustomers to maximise value-addfromour Smart Product Suite by:
- Executing, Reporting and Maintaining customer Test Packs. - Performinganalysis oncustomertestcoverage to recommend enhancements and improvements that will provideadditionalcustomerValue. - Liaising directly with customers on a regular basis as part of the Smart Gold Service. Understanding Customer Needs You will perform analysis of Customers Workday configuration and understand the specific domain (HCM, Recruiting, Financials, Payroll and Security) configuration that drives their business.
Defining, Designing, Building and Refining Test Packs - Frominitialdiscovery of the Customers specific configuration, you will help define the scope ofappropriate teststo be created, ensuring they are aligned with the Customers test strategy.
CustomerUpskilling -You will help transfer knowledge of the Smart Product Suiteto Customer teams and colleagues.
ProvidingCustomerAdded Value You will help theteam deliver added value toour customer-base.
Contributing to Continuous Improvement - Outside of Customer engagements, you will contribute to the continuous improvement of our Smart Testing and Audit products by suggesting new features & functionality and liaising with development on the creation and testing of features, fixes etc.
Working as part of team - You will deliver as part of a team, supported by experienced consultants and supporting more junior team members. Youwillalso support your colleagues to foster an inclusive culture in all that you do.
MINIMUM (ESSENTIAL) REQUIREMENTS: Excellent customer focus, with experience in a customer-facing environment.
Positivecan-doattitude with the ability to work independently and to adapt your style and practicesin order torespond to changing circumstances and customer needs
Clear and effective communicator (both written and verbal). Due to the interactive nature of the role, our team members must be able to communicate effectively with both customers and colleagues.
Ability to prioritise, plan workload and meet key deadlines.
Ability to apply all relevant standards and procedures to your own work,maintaininghigh levelsof quality and accuracy at all times.
Good commercial awareness and understanding of project and business dynamics.
Excellent attention to detail.
Capable of working within (remote) teams and alongside customers, as well as individual tasks with limited supervision.
Desirable Business, Finance, ComputerScienceor related degree to an honours level.
A developed understanding of manual and automated testing.
Exposure to software development, businessanalysisor quality assurance/test consulting environment.
Experience in the implementation ofon-premiseor cloud-based Financials / Business Applications such as CRM, ERP, BI or HCM.
Experience of theWorkdayApplication Suite.
Embracing our differences We believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. xrexnqw
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
