About the Role
Join EE as a part-time Call Centre Agent, using your energy and people skills in a customer-focused sales role. You’ll talk to customers, understand their needs and help them explore suitable EE products and services. The listing is associated with Cardiff, but the role details specify EE’s Merthyr Tydfil Contact Centre, so please confirm the working location when applying.
Key Responsibilities
- Speak with customers over the phone and build positive relationships.
- Ask questions and listen carefully to understand customers’ needs.
- Explain relevant products and services clearly, helping customers make informed choices.
- Handle customer questions professionally and keep conversations focused on helpful solutions.
- Contribute to the team’s sales performance while delivering a positive customer experience.
What You'll Need
- An outgoing personality, plenty of energy and a genuine enjoyment of talking to people.
- Clear communication skills and the ability to listen to customers.
- A customer-focused approach and an interest in sales.
- Transferable customer service skills; experience in retail or hospitality could be useful.
- Availability to work the advertised evening and Saturday shift pattern.
What's on Offer
- A part-time contract advertised at 20 hours per week.
- A listed salary of £27,314; please confirm whether this is a full-time equivalent figure and how it applies to the part-time hours.
- Advertised shifts of Wednesday, Thursday and Friday, 4:15pm–9:00pm, and Saturday, 10:00am–5:30pm, with Monday, Tuesday and Sunday off. Confirm paid hours and break arrangements when applying.
- An opportunity to bring your customer-facing skills into a contact centre sales role with EE.
How to Apply
Apply through this listing, highlighting your communication skills, customer-facing experience and interest in sales. Please confirm the working location, salary basis and shift arrangements during the application process.