Our client is a global IT services and digital transformation company.
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. Our client is our client brand dedicated to AI-powered, secure, end-to-end digital services. Our client designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements. With more than 54,000 employees serving over 4,500 clients across 54 countries, our client helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Our client also provides consulting and advisory services through its our client brand. A trusted partner in operating complex and mission-critical environments, our client supports organizations across highly regulated and sovereign contexts. About our client Our client is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - our client for services and a sister business for products and systems. European number one in cybersecurity and a leader in cloud, our client is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Our client is listed on Euronext Paris. About the Role The Agent Maestro is responsible for transforming of operational processes across the Closed Book Pensions business through the adoption of our Agentic methodologies and intelligent automation. This role owns the complete lifecycle of process transformation, taking business processes through a structured framework of: Discover -> Refine -> Simplify -> Optimise -> Agentify The Agent Maestro will establish the standards, governance, operating model and execution framework required to transition manual and semi-automated pension administration processes into controlled, compliant, agent-driven services. Operating within a highly regulated environment, the role will ensure all agentic solutions are designed with governance, risk management, auditability, customer protection and operational resilience embedded from inception. The position acts as the bridge between business operations, technology, risk, compliance and customer governance functions, ensuring alignment with our client principles of governance-by-design, operational accountability, controlled decision boundaries and human oversight. Key Responsibilities 1. Agentic Transformation Leadership Define and own the Closed Book Pension Agentification Framework.
Create a repeatable methodology for identifying, assessing and prioritising candidate processes.
Lead transformation initiatives from current-state assessment through to production deployment.
Establish transformation roadmaps aligned to business strategy, customer outcomes and regulatory obligations.
Drive measurable improvements in cost, quality, productivity, customer experience and risk reduction.
2. Process Engineering & Optimisation Analyse end-to-end pension administration processes.
Eliminate waste, duplication, complexity and non-value-add activities.
Standardise operational procedures across products and servicing functions.
Design target-state operating models suitable for autonomous and semi-autonomous agent execution.
Define human-agent interaction models and escalation frameworks.
3. Agentic Operating Model Design Establish governance frameworks for agentic operations.
Define agent roles, responsibilities, decision rights and control boundaries.
Our client guidance emphasises that agents must operate within defined decision boundaries, KPI frameworks and controlled human oversight. 4. Regulatory & Risk Governance Ensure all agentic solutions comply with: FCA Consumer Duty
Operational Resilience requirements
Data Protection regulations
Treating Customers Fairly principles
Vulnerable Customer obligations
Outsourcing and third-party governance requirements
Lead risk assessments for all transformation initiatives.
Develop control frameworks and risk mitigation plans.
Define monitoring and assurance requirements.
Support internal audit, risk and compliance reviews.
5. Model Office & Testing Design and maintain an Agentic Model Office environment.
Develop testing frameworks covering: Process accuracy
Operational resilience
Customer outcomes
Regulatory compliance
Exception management
Business continuity
Establish production readiness criteria.
Lead pilot and controlled rollout programmes.
6. Stakeholder Leadership Engage with Executive Committees, Customer Committees and Transformation Boards.
Build strong partnerships with: Operations
Technology
Risk
Compliance
Legal
Data teams
Service Delivery functions
Act as the organisational authority for agentic transformation.
Present business cases, progress reports and outcome metrics to senior stakeholders.
Key Deliverables The Agent Maestro will be accountable for: Agentification Methodology
Process Assessment Framework
Agentic Operating Model
Agent Governance Framework
Model Office Environment
Risk & Control Framework
Transformation Roadmaps
Benefits Realisation Dashboard
Regulatory Assurance Evidence Packs
Executive Steering Committee Reporting
Essential Experience Significant experience within pensions administration, life & pensions or regulated financial services.
Extensive business transformation leadership experience.
Proven track record of operating model design.
Expertise in process optimisation methodologies.
Experience implementing automation, AI or digital transformation solutions.
Strong understanding of operational risk and governance frameworks.
Experience working within FCA-regulated environments.
Executive stakeholder management experience.
Essential Skills Process Re-engineering
Lean / Continuous Improvement
Operating Model Design
Business Architecture
Risk & Controls
Regulatory Compliance
Change Management
Stakeholder Engagement
AI & Agentic Operating Models
Benefits Tracking
Executive Communication
Data-led Decision Making
Success Measures 25%+ reduction in manual processing effort across targeted processes.
Establishment of an enterprise Agentic Transformation Framework.
Creation of a fully operational Model Office capability.
Deployment of multiple production-ready agentic services.
Demonstrable improvement in customer outcomes.
Reduction in operational risk exposure.
Successful audit and compliance assurance outcomes.
Sustainable human-agent operating model embedded into BAU.
Benefits 25 days annual leave plus public holidays
Pension Scheme with employer contributions matched up to 10%
Private Medical Cover
Income Protection
Life Assurance
Flexible Benefits Programme
Diversity, Inclusion & Accessibility We are committed to creating an inclusive workplace where everyone can thrive. We are proud to be a Care Leaver Friendly Employer . If you require additional support during your application, please speak with your recruiter or contact our dedicated support team. As a Disability Confident Employer , we actively encourage applications from candidates of all backgrounds and abilities. We are committed to providing reasonable adjustments throughout the recruitment and assessment process and aim to ensure candidates who meet the minimum criteria for the role are given the opportunity to demonstrate their capabilities. Contact Information If you would like to discuss this opportunity or require recruitment support, please contact: Recruitment Support Team @ Recruiter Elvira Dupcheva @ Here at our client, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Our client is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. xrexnqw Choose our client.
